Yes—free UK mainland delivery is available for orders over £39.99. For orders under this amount, a £3.99 shipping fee applies unless otherwise stated on the product page.

Please contact us within 3 days of receiving your order if it's damaged, missing parts, or incorrect, so we can coordinate with suppliers to resolve the issue.

Yes—notify us in writing or by email within 14 days of delivery. You will need to return the item (at your cost) in suitable packaging, or opt for a collection (a charge applies). Once we confirm receipt in acceptable condition, you'll be refunded the cost of goods—less any return collection costs.

You must notify us of your intention to return within 30 days of delivery. Returns are accepted if items are faulty, damaged in transit, or not as described. In such cases, you may choose a refund or replacement. Refunds exclude your delivery cost.

These items are non-refundable once manufactured to your specifications because they cannot be resold. However, if production hasn't started, we may offer alternatives or a refund. Damages must be reported within 14 days of receipt.

We accept most major payment methods, including debit and credit cards, PayPal, and more. Clearpay is also now available on most products, giving you the flexibility to spread the cost of your purchase in interest-free instalments.